Finlayson's Timber and Hardware

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Reviews of Finlayson's Timber and Hardware

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  Capt Buscemi Added November 23, 2017

  ★ ☆ ☆ ☆ ☆
  Service here is always dreadful, I don't know why on earth we returned, but when materials for our Queenslander renovation were needed, unaccountably, we found ourselves back at Finlayson's. Well, my family and I waited 25 long minutes for some assistance; we eventually attracted the attention of one somewhat irritated person who had no idea about what we wanted, or indeed why we would wish to spoil his day as a customer service consultant by actually serving customers; he sulkily went off to send someone else, but that someone never came. The entire time, maybe 12 expert staff were standing around talking to each other at the main counter, mostly about catalogues and Very Special Stock Orders - I know this because I stood near them for long enough to thoroughly follow the conversation, though nobody at all looked up from this important work to acknowledge us. At one point I got a silencing finger held to me to wait my turn; its owner did not deign to make eye contact with someone as lowly as I.
  
  Turning upon our collective heels, we left these experts to their important work and spent $2k that day alone at Brett's and Brass Shop Magin's. 100sqm of solid timber flooring? We'll find that somewhere else. We have a $500k renovation underway, not a cent will be going to these clowns.

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